Answers for customers, staff, and cloud trading operations.
These answers keep the tone closer to the main EACloud site: straightforward, professional, and built around trust for a cloud MT5 automation product.
FAQ section
Platform and MT5
What does EACloud actually do?
EACloud is a cloud-based MT5 automation platform. Customers connect MT5 accounts, upload strategies, create bot instances, and monitor the runtime from a managed dashboard.
Do I have to change the business model to use the new app?
No. The product stays an EA cloud / MT5 automation SaaS. The work here is about making the current direction feel more complete and production-ready.
Can I manage multiple MT5 accounts?
Yes. Plan limits control how many MT5 accounts and bot instances a customer can operate, and admins can review all connected accounts from the back office.
FAQ section
Billing and payment review
How do I pay if online checkout is not enabled?
You can transfer to the billing account shown in the dashboard, upload the payment slip, and wait for an admin review. The system stores the submission and updates the subscription after approval.
What happens after admin reviews my slip?
You receive a notification. The platform then records the payment, updates invoices, and marks the subscription as a new purchase, renewal, or plan change.
Can admins preview slips before approving them?
Yes. The admin billing workspace includes slip preview, review notes, and approval / rejection actions.
Need more help?
Move from the website into the product workspace.
Once signed in, customers can access billing, support, MT5 accounts, strategies, and bot operations from one dashboard.